Introduction

At NORTH AMERICAN IPTV, we are committed to providing our customers with the highest quality streaming service. We stand behind our product and want to ensure you're completely satisfied with your purchase. Our refund policy is designed to be fair, transparent, and customer-focused.

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• Your refund request must be made within 7 days of your initial purchase date
• The service must not have been used for more than 5 hours of streaming
• You must provide a valid reason for your refund request
• You must not have previously received a refund for the same service

Valid Reasons for Refunds

We will consider refund requests for the following valid reasons:

• Service does not work as advertised after proper setup
• Persistent technical issues that cannot be resolved by our support team
• Inability to access the majority of channels in your subscription package

Non-Eligible Refund Scenarios

We do not offer refunds in the following situations:

• Subscription renewals
• Services that have been used for more than 5 hours of streaming
• Requests made after 7 days of purchase
• Issues related to the user's internet connection or speed
• Device compatibility issues (please check compatibility before purchasing)
• Personal preferences (channel selection, content availability, etc.)
• Failure to properly set up the service on your device
• Temporary service interruptions that are resolved within 24 hours

Refund Processing

How to Request a Refund

To request a refund, please contact our support team with the following information:

1. Your full name and email address used for the purchase
2. Order number or transaction ID
3. Reason for your refund request
4. Details of the issue you're experiencing

Processing Time

Once your refund request is approved, we will process the refund within 7-10 business days. The refund will be credited to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.

Service Limitations

Please be aware of the following limitations of our service:

• We cannot guarantee service availability in all regions due to local restrictions
• Some channels may experience temporary outages due to broadcaster changes
• Streaming quality depends on your internet connection speed and stability
• Channel lineup is subject to change without notice

Before requesting a refund, we encourage you to contact our support team who may be able to resolve any issues you're experiencing with the service.

Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our service after any such changes constitutes your acceptance of the new refund policy.

Last Updated: October 27, 2025